Frequently Asked Questions
Welcome to our Frequently Asked Questions page. Whether you’re wondering about placing an order, tracking your delivery, or handling a return, we’ve got you covered. Below you’ll find helpful answers about shipping, returns, refunds, exchanges, and more. If you still need help, feel free to reach out, we’re always happy to assist!
Ordering & Shipping
Browse our collections, add your favorite items to the cart, and check out securely. It’s fast and easy!
You can cancel or make changes within 12 hours of placing your order. Contact us right away, and we’ll assist you.
We process orders within 1–3 business days before shipping them out.
Shipping times vary based on your location. Please refer to our Shipping Policy for full details.
We currently ship to the United States, Canada, United Kingdom, European Union, Australia, New Zealand, and the United Arab Emirates. We hope to expand to more regions soon!
You’ll receive a tracking link via email once your order ships. You can follow your package anytime.
Yes! We offer free shipping on all orders.
Use our contact form or email us anytime. We’re here to help and usually respond within 24 hours.
Returns & Refunds
Pulvel offers a 30-day Return Policy. You have 30 days from the date of delivery to return your item for a refund or exchange.
Contact our customer support team to initiate your return and receive a return authorization.
Unfortunately, we only accept returns within 30 days of delivery.
Yes, please provide your order confirmation or receipt when requesting a return.
Refunds are typically processed within 5 business days after we receive and inspect your returned item.
Yes, exchanges are possible. Contact us to arrange an exchange.
Contact us immediately, and we will arrange the correct item to be sent and the wrong item returned at no extra cost.
If the return is due to our error, damaged, or defective products, we will cover the return shipping costs. Otherwise, return shipping costs are the customer’s responsibility.
Contact Us:
If you have any questions, please don’t hesitate to contact us at:
Mail: [email protected]
Phone:
Support Hours: Support Hours: Mon-Sat: 9 AM – 5 PM MST