Last Updated: April 22, 2025

At Pulvel, we strive to make your shopping experience seamless and secure from start to finish. This Payments Policy outlines our accepted payment methods, billing process, currency information, and security measures. By placing an order with us, you agree to the terms laid out in this policy.

Accepted Payment Methods

Pulvel utilizes WooPayments (powered by Stripe) to process secure online transactions. Through WooPayments, we are generally able to accept a wide range of payment methods, which typically include:

• • Major Credit/Debit Cards: Visa, MasterCard, American Express, Discover, Diners Club, JCB, UnionPay.
  • Digital Wallets: Apple Pay, Google Pay.
  • Other Region-Specific Methods: Depending on your geographic location and the capabilities of WooPayments, additional local payment options may be presented at checkout.

Please note that the availability of specific payment methods may vary based on your region and the dynamic capabilities of our payment processor. You will see the exact payment options available to you at the checkout page.

Currency and Billing

• • Supported Currencies: Pulvel aims to provide a convenient shopping experience by supporting and accepting payments in various local currencies relevant to our shipping regions. While our internal base currency is United States Dollars (USD), our website is configured to display prices and process transactions in currencies such as Canadian Dollars (CAD), British Pounds (GBP), Euros (EUR), Australian Dollars (AUD), New Zealand Dollars (NZD), and UAE Dirham (AED), depending on your location or selection.
  • Currency Display: The currency displayed to you will typically be determined by your geographic location (IP address) detected by our system, or you may have an option to select your preferred currency on the website.
  • International Transactions & Conversion: When you place an order, your total will be presented in the local currency displayed on the website. Your payment will be processed in that currency. However, if your payment card or bank account is denominated in a currency different from the one displayed and charged, your bank or card issuer may apply their own foreign exchange rate and/or additional fees for the conversion. These external charges are applied by your financial institution, not by Pulvel, and we have no control over them. We advise you to check with your payment provider for their specific conversion policies and potential fees.
  • Billing Process:
    • When you place an order, an authorization hold for the total amount may be placed on your payment method. This is a temporary reservation of funds to ensure availability.
    • Your payment will be fully charged only when your order begins its processing phase or is ready for shipment. For certain digital wallet payments (e.g., Apple Pay, Google Pay), the charge may occur at the time of order placement.
    • An order confirmation email will be sent to you immediately after your order is placed. A separate receipt confirming your charge will be sent once the payment is successfully processed.

Payment Security

Your online security is our top priority. Pulvel employs robust security measures to protect your personal and financial information during transactions:

• • Encryption (SSL/TLS): Our website is equipped with industry-standard SSL (Secure Sockets Layer) and TLS (Transport Layer Security) encryption. All data transmitted between your web browser and our servers, including payment details, is encrypted to prevent unauthorized access.
  • WooPayments Security: As our payment gateway, WooPayments (Stripe) adheres to the highest level of Payment Card Industry Data Security Standard (PCI DSS) compliance. This means your sensitive payment information is handled directly by Stripe’s secure infrastructure, and we do not store your full credit card numbers on our servers.
  • Fraud Prevention: We utilize advanced fraud detection tools to monitor transactions for suspicious activity, ensuring a safe purchasing environment for all our customers.

Failed or Declined Payments

In the event that your payment is declined or fails to process, please consider the following common reasons:

• • Incorrect Information: Double-check that all payment details (card number, expiry date, CVV, billing address) are entered correctly.
  • Insufficient Funds/Credit: Ensure your selected payment method has sufficient funds or credit available to cover the transaction amount.
  • Bank/Card Issuer Issues: Your bank or card issuer may have declined the transaction due to security concerns, daily limits, or other internal policies. Please contact your bank directly for clarification.
  • Billing Address Mismatch: The billing address provided must match the address on file with your payment method.

If your payment repeatedly fails, we recommend trying an alternative payment method or contacting our customer support team for assistance.

Refunds and Returns

Information regarding refunds and returns, including eligibility criteria and processes, can be found in our dedicated Refund Policy. All eligible refunds will be processed back to the original payment method used for the purchase.

Contact Us

If you have any questions about our payments policy or need assistance, our customer service team is here to help: