Welcome to Pulvel! This Privacy Policy describes how Pulvel LLC, operating the e-commerce store Pulvel (“Pulvel,” “we,” “us,” or “our”), collects, uses, processes, discloses, and protects your personal information when you visit or make a purchase from Pulvel.

We are committed to protecting your privacy and ensuring the security of your personal information. By accessing or using our Site and services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

Information We Collect

We collect various types of information from and about you to provide and improve our services. This information can generally be categorized as follows:

• • Identifiable Information (Personal Information): Information that can directly or indirectly identify you. This includes:
    • Contact Information: Name, email address, postal address, shipping address, phone number.
    • Account Information: Username, password (encrypted), purchase history, preferences.
    • Financial Information: Payment card details (processed securely by third-party payment processors, we do not store full card numbers), billing address.
    • Communications: Records of communications you have with us (e.g., customer service inquiries, chat history).
  • Commercial Information: Records of products or services purchased, obtained, or considered, and other purchasing or consuming histories or tendencies.
  • Internet or Other Electronic Network Activity Information: Information about your interaction with our Site, such as browsing history, search history, pages viewed, products added to cart, and other details about your usage of our services. This includes:
    • Device Information: IP address, operating system, browser type and version, language settings, unique device identifiers.
    • Location Data: General geographical location inferred from your IP address.
  • Inferences: Drawing inferences from any of the information collected above to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

How We Collect Information

We collect information through various methods:

• • Directly from You: When you create an account, place an order, sign up for newsletters, participate in surveys, contact customer support, or interact with our Site.
  • Automatically: Through cookies, web beacons, and similar technologies as you navigate and interact with our Site.
  • From Third Parties: We may receive information from third-party service providers (e.g., payment processors, analytics providers, advertising partners) to enhance our services and marketing efforts, subject to their respective privacy policies.

How We Use Your Information

We use the information we collect for various business purposes, including:

• • To Fulfill Your Orders and Provide Services: Processing transactions, managing your account, fulfilling and delivering your purchases, and providing customer support.
  • To Improve Our Site and Services: Analyzing usage patterns, conducting research and development, optimizing Site performance, and personalizing your shopping experience.
  • For Marketing and Promotional Communications: Sending you product updates, promotional offers, newsletters, and other marketing materials.
  • For Security and Fraud Prevention: Detecting, preventing, and addressing fraud, security incidents, and other illegal or prohibited activities.
  • To Communicate with You: Responding to your inquiries, providing updates regarding your orders, and sending important administrative announcements.
  • For Legal Compliance: Complying with applicable laws, regulations, legal processes, and enforceable governmental requests.

Cookies and Similar Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to enhance your browsing experience, analyze Site usage, improve our marketing efforts, and provide personalized content.

• • What are Cookies? Cookies are small text files placed on your computer or device when you visit a website. They help us remember your preferences, track your activities, and provide relevant information.
  • Types of Cookies We Use:
    • Essential Cookies: Strictly necessary for the basic functionality of the Site (e.g., enabling shopping cart, user logins).
    • Performance and Functionality Cookies: Help us understand how you use the Site and remember your preferences (e.g., language choice).
    • Analytics and Customization Cookies: Collect aggregated information to help us understand Site traffic, visitor behavior, and the effectiveness of marketing campaigns.
    • Advertising Cookies: Used to deliver relevant advertisements to you based on your browsing habits and interests, both on our Site and third-party sites.
  • Your Choices:
    • Browser Settings: Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. Please note that if you disable or refuse cookies, some parts of our Site may become inaccessible or not function properly.
    • Consent Management Platform (CMP): For our EU visitors, we operate a CMP (e.g., a cookie banner) that allows you to manage your cookie preferences upon your first visit or at any time through our Site’s cookie settings.
    • “Do Not Track” Signals: Our Site does not currently respond to “Do Not Track” (DNT) signals from browsers.

How We Share Your Information

We do not sell your personal information in the traditional sense (e.g., exchanging it for monetary compensation). However, we may “share” or “disclose” your personal information for various business purposes:

• • Service Providers: We share information with third-party service providers who perform services on our behalf, such as payment processing, shipping and logistics, data analytics, email delivery, hosting, customer support, and marketing assistance. These service providers are contractually obligated to protect your information and may only use it for the purposes for which it was shared.
  • Affiliates: We may share information within the Pulvel LLC family of companies for consistent business operations and to offer you products and services that may be of interest.
  • Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
  • Legal Compliance and Protection: We may disclose your information if required to do so by law, in response to a subpoena or court order, or if we believe such action is necessary to (a) comply with a legal obligation, (b) protect and defend the rights or property of Pulvel LLC, (c) prevent or investigate possible wrongdoing in connection with the Site, or (d) protect the personal safety of users of the Site or the public.
  • With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include:

• • Encryption: Using Secure Sockets Layer (SSL) technology to encrypt data during transmission.
  • Access Controls: Limiting access to your data to authorized personnel only.
  • Regular Security Audits: Continuously monitoring our systems for vulnerabilities.
  • Payment Security: All payment card transactions are performed by PCI-DSS compliant third-party payment gateways, which are responsible for securely handling your payment information. We do not store sensitive payment card details on our servers.

Despite these efforts, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your Data Protection Rights

Depending on your country or region of residence, you may have specific rights regarding your personal information. We are committed to facilitating the exercise of these rights.

• • For Residents of California (USA) – CCPA/CPRA Rights:

    • Right to Know: Request categories and specific pieces of personal information we have collected about you, the categories of sources from which it is collected, the purposes for collecting or “selling”/”sharing” personal information, and the categories of third parties to whom we disclose it.
    • Right to Delete: Request the deletion of personal information we have collected from you, subject to certain exceptions.
    • Right to Correct Inaccurate Personal Information: Request correction of inaccurate personal information.
    • Right to Opt-Out of Sale or Sharing: Opt-out of the “sale” or “sharing” of your personal information (as defined by CCPA/CPRA, which includes cross-context behavioral advertising). You can often do this via a “Do Not Sell or Share My Personal Information” link on our Site footer.
    • Right to Limit Use and Disclosure of Sensitive Personal Information: For sensitive personal information collected, the right to limit its use and disclosure to only what is necessary to provide the goods or services requested. (Note: Most e-commerce typically does not collect “sensitive personal information” as defined by CCPA/CPRA beyond what’s necessary for a transaction).
    • Right to Non-Discrimination: Not receive discriminatory treatment for exercising your CCPA/CPRA rights.

• • For Residents of the European Union (EU/EEA) and the United Kingdom (UK) – GDPR/UK GDPR Rights:

    • Right to Access: Request a copy of the personal data we hold about you.
    • Right to Rectification: Request correction of inaccurate or incomplete personal data.
    • Right to Erasure (“Right to Be Forgotten”): Request the deletion of your personal data under certain conditions.
    • Right to Restriction of Processing: Request us to limit the processing of your personal data under certain conditions.
    • Right to Object to Processing: Object to the processing of your personal data for direct marketing or based on legitimate interests.
    • Right to Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format and transmit it to another controller.
    • Right to Withdraw Consent: Where we rely on your consent for processing, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
    • Right to Lodge a Complaint: Lodge a complaint with a supervisory authority (e.g., Data Protection Authority in the EU or ICO in the UK) if you believe your rights have been violated.

  • For Residents of Canada (PIPEDA and Provincial Laws, e.g., Quebec’s Law 25):

    • Right to Access: Request access to the personal information we hold about you and information about its use and disclosure.
    • Right to Correction: Request correction of inaccurate or incomplete information.
    • Right to Withdraw Consent: Withdraw your consent to the collection, use, or disclosure of your personal information, subject to legal or contractual restrictions.
    • Accountability: Be informed about our privacy practices, including through this clear and accessible policy.
    • Right to Lodge a Complaint: Lodge a complaint with the Privacy Commissioner of Canada or relevant provincial privacy commissioner.

  • For Residents of Australia (Privacy Act 1988 and Australian Privacy Principles – APPs):

    • Right to Access: Request access to the personal information we hold about you.
    • Right to Correction: Request correction of inaccurate, incomplete, or out-of-date personal information.
    • Right to Anonymity/Pseudonymity: Where lawful and practicable, you have the option of dealing with us anonymously or by using a pseudonym.
    • Right to Lodge a Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached.

  • For Residents of New Zealand (Privacy Act 2020 and Information Privacy Principles – IPPs):

    • Right to Access: Request confirmation of whether we hold personal information about you, and access to that information.
    • Right to Correction: Request correction of personal information if it is inaccurate.
    • Right to Lodge a Complaint: Lodge a complaint with the Office of the Privacy Commissioner (OPC) if you believe your privacy rights have been breached.

How to Exercise Your Rights: To exercise any of these rights, please contact us using the “Contact Us” details provided below. We may need to verify your identity before processing your request to protect your data. We will respond to your request within the timeframe required by applicable law (e.g., 30 days under GDPR/PIPEDA/NZ, 45 days under CCPA/CPRA, or as otherwise required).

Children’s Privacy

Our Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are under 13, please do not provide any information on this Site. If we learn that we have collected personal information from a child under 13 without parental consent, we will take steps to remove that information from our records promptly.

Marketing Communications

You have the right to opt out of receiving marketing communications from us. You can do this by:

• • Clicking the “unsubscribe” link in any marketing email you receive from us.
  • Contact us directly using the information provided below.

Please note that even if you opt-out of marketing communications, we may still send you non-promotional messages related to your orders, account, or our ongoing business relations (e.g., transaction confirmations, security alerts).

Third-Party Links

Our Site may contain links to websites owned and operated by third parties. Please be aware that we are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies when you visit them.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by posting the updated policy on this page with a revised “Effective Date.” We encourage you to review this Privacy Policy periodically for any updates. Your continued use of the Site after the posting of changes constitutes your acceptance of such changes.

Contact Us

If you have any questions or concerns about this Privacy Policy, our data practices, or to exercise your data protection rights, please contact us at: